We’ll hold your order at the relevant branch until 4pm on the third working day (ie. orders placed on a Monday need to be collected by 4pm Wednesday), after which we’ll cancel the order and return the goods back to stock. For credit account customers, we operate a 3 strike policy for failed collections before the service is removed from your account, this is due to the time and cost involved in picking and unpicking orders. For cash customers, the payment will be refunded back to the card used for payment.